Case study: Telecommunications provider national leasing platform
One of Australia's largest telecommunications providers operates one of Australia's most extensive commercial real estate portfolios: thousands of leasing transactions across every jurisdiction, processed annually. Converting unstructured client instructions into jurisdiction-compliant leasing agreements at that scale was a slow, manual, expensive process, with no scalable path to match the client's volume without sacrificing quality or adding headcount.
Faculti Lawyers, with the Fai platform running the production layer, was engaged to run the carrier's national leasing workflow end to end. Unstructured client emails now convert directly into per-jurisdiction compliant leasing agreements. The platform's AI agents support the negotiation workflow through to assignment completion, with human-in-the-loop oversight throughout. Qualified lawyers retain sign-off and full client accountability.
Case study: A national multi-brand food franchise group
A franchise group operates some of Australia's largest quick-service restaurant networks across hundreds of sites nationally.
Faculti Lawyers, with the Fai platform running the production layer, was engaged in late 2025 under a three-year managed services agreement covering the full scope of the group's commercial and retail leasing work.
The engagement combines a fixed monthly fee with a jointly-built playbook, senior lawyer depth on every assignment, defined and enforceable KPIs, and real-time visibility of the portfolio through the platform.
Measurable outcomes
The outcomes within three months of go-live:
70%
Reduction in paralegal lease drafting time.
$2 million+
Estimated annual saving compared with equivalent external AI licence fees alone.
100%
Of new stream-leasing assignments now processed through the platform.
Cross-sector deployment
The same platform architecture that powers the telecommunications carrier and franchise group engagements has been deployed across multiple other high-volume professional workflows, confirming that the productivity gains are repeatable across legally and operationally distinct work types rather than a single-client outcome:
- Debt recovery and collections: Intake, triage, document production, portfolio reporting for bank and non-bank lender portfolios.
- Due diligence: Standard bank due diligence reviews, trust deed and constitution reviews, partnership agreement reviews, security document summaries.
- Construction advisor: Executive summaries of Development Agreements, AS 4902-2000 General Conditions of Contract, and other standard banking documentation
The Fai product family is deployed across both legal and operational professional workflows. In each of the practice areas above, legal drafting and review is performed under qualified lawyer supervision. Operational components (intake, status tracking, portfolio reporting, document production from approved templates) are performed by operational teams and Fai working together.
The product architecture supports both.
Scale and reach
1000 + users
Fai is deployed across approximately 1,000 users today, spanning Thomsons, the Faculti group and enterprise clients. Users include lawyers, paralegals, operational professionals, support teams and client-side in-house teams.
2 product tiers, thousands of documents
Across the two product tiers, Fai generates thousands of compliant documents per month.
6 cities
Deployment spans six cities across Australia, including Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra.